How to Find Synkli Sync Failed Records
Step 1: Log-in
- To begin, open your web browser and go to the official Synkli login page by clicking this link: https://partners.synkli.com.au/
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- Enter your registered email address and password to securely access your Synkli account.
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- Once logged in successfully, you’ll be redirected to your main dashboard,
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Step 2: Open App Connections
- From the menu bar, click on Settings.
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- Under Settings, select App Connections to access the page where all integrations are managed.
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Step 3: Open Card
- Click on App Connections to open its main page.
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- Here, you’ll see cards for different apps that can be linked with Synkli.
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- Each card represents an integration you can manage or set up.
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Step 4: Select Xero Practice Manager (XPM)
- Find the Xero Practice Manager (XPM) card in the App Connections section.
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- Click on the card to open its settings and start the process of linking it with Synkli.
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Step 5: Click “Conflicted Record”
- In the Configuration section, go to the Synkli to XPM tab.
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- If there are any sync issues, you’ll see them flagged as “Conflicted Record.”
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- Click on “Conflicted Record” to open the details and review the conflict.
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Step 6: Hover on “Sync Failed” Status
- If a module shows “Sync Failed” in the status column, move your cursor over it.
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- Hovering will display a tooltip with error details, helping you understand why the sync did not complete.
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Step 7: XPM → Synkli
- In Xero Practice Manager (XPM), go to Clients and search for the client using their ABN.
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- Correct any errored or incomplete data in the client record.
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- Once the information is updated in XPM, the data will automatically sync to Synkli through the auto-sync feature.
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Step 8: Synkli → XPM
- In Synkli, go to Clients and search for the client with the errored record.
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- Update or correct the client details to fix the error.
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- Once the record is saved, the updated data will automatically sync to Xero Practice Manager (XPM) via auto-sync.
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