How to Find Synkli Sync Failed Records
Step 1: Log-in
- To begin, open your web browser and go to the official Synkli login page by clicking this link: https://partners.synkli.com.au/
![icon-for-li]()
- Enter your registered email address and password to securely access your Synkli account.
![icon-for-li]()
- Once logged in successfully, you’ll be redirected to your main dashboard,
![icon-for-li]()

Step 2: Open App Connections
- From the menu bar, click on Settings.
![icon-for-li]()
- Under Settings, select App Connections to access the page where all integrations are managed.
![icon-for-li]()

Step 3: Open Card
- Click on App Connections to open its main page.
![icon-for-li]()
- Here, you’ll see cards for different apps that can be linked with Synkli.
![icon-for-li]()
- Each card represents an integration you can manage or set up.
![icon-for-li]()

Step 4: Select Xero Practice Manager (XPM)
- Find the Xero Practice Manager (XPM) card in the App Connections section.
![icon-for-li]()
- Click on the card to open its settings and start the process of linking it with Synkli.
![icon-for-li]()

Step 5: Click “Conflicted Record”
- In the Configuration section, go to the Synkli to XPM tab.
![icon-for-li]()
- If there are any sync issues, you’ll see them flagged as “Conflicted Record.”
![icon-for-li]()
- Click on “Conflicted Record” to open the details and review the conflict.
![icon-for-li]()

Step 6: Hover on “Sync Failed” Status
- If a module shows
![icon-for-li]()



