Emails Automatically Deleted from Mailbox

Introduction

Users may experience emails automatically being deleted from their mailbox immediately upon arrival. This can result in missing important messages and confusion. The problem can be caused by various settings and configurations within email clients or services.

Solution

Follow the steps below to troubleshoot and resolve the issue of emails being automatically deleted from your mailbox:

Troubleshooting Steps

Check Email Rules

• 
  Sometimes, rules set up in your email client, such as Outlook, can automatically move or delete emails.
• 
  Action: Review and disable any rules that might be causing emails to be deleted.
  
  How to Check in Outlook:
  
  
  • Go to Home > Rules > Manage Rules & Alerts.
  • Review the list of rules and disable any suspicious ones.

Junk Email Settings

• 
  Ensure that your Junk Email settings are not configured to permanently delete suspected junk emails.
• 
  Action: Adjust the settings to move them to the Junk folder instead.
  
  How to Check in Outlook:
  
  
  • Go to Home > Junk > Junk E-mail Options.
  • Set options to move suspected junk emails to the Junk folder.

Ignore Conversation Feature

• 
  In Outlook, the “Ignore Conversation” feature can cause emails from a specific thread to be automatically deleted.
• 
  Action: Check if this feature is enabled and disable it if necessary.
  
  How to Check in Outlook:
  
  
  • Open the email conversation, go to the Home tab, and click Ignore.
  • If "Stop Ignoring Conversation" appears, click it to disable the feature.

Third-Party Filters

• 
  Third-party spam filters or antivirus software might be deleting emails.
• 
  Action: Check their settings or temporarily disable them to see if the issue persists.
  
  Look for email scanning features in your antivirus software and adjust the settings.

Server-Side Rules

• 
  If you use webmail services like Gmail or Outlook , check for any server-side rules moving emails to the Deleted Items folder.
• 
  Action: Log into your webmail account and review server-side rules.
  
  How to Check in Gmail:
  
  
  • Go to Settings > Filters and Blocked Addresses.
  • Review and adjust any rules that might be affecting email delivery.

Blocked Senders

• 
  Ensure that the senders of the emails are not on your blocked senders list.
• 
  Action: Check and update your blocked senders list.
  
  How to Check in Outlook:
  
  
  • Go to Home > Junk > Junk E-mail Options > Blocked Senders tab.
  • Remove any email addresses that should not be blocked.

Multiple Devices

• 
  If you access your email from multiple devices, ensure that none of them are set to delete emails from the server after downloading.
• 
  Action: Check email client settings on all devices.
  
  Ensure that email accounts are set to use IMAP instead of POP3, which may delete emails from the server.

Additional Assistance

If these steps do not resolve the issue, it might be helpful to contact your email provider’s support for further assistance. They can provide more specific troubleshooting based on the email service you are using.