Security and Authentication Settings

Accessing Security and Authentication

To access security settings and manage authentication options, follow these steps:

Step 1: Open Settings:

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  Open the Synkli app and navigate to the settings menu.

Step 2: Go to Security and Authentication:

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  In the settings menu, find and select Security and Authentication.
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  You will see two options:
  Change Password
  2FA Setup

Change Password

To change your existing password, follow these steps:

Step 1: Select Change Password:

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  In the Security and Authentication menu, tap on Change Password.

Step 2: Authorise Change Password Request:

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  You will be prompted to authorise the password change with a six-digit code sent to your account email.
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  Tap the Send button to receive the code.

Step 3: Verify Email Code:

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  Check your email for the six-digit code.
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  Enter the code in the designated field on the Synkli app screen.
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  Tap the Confirm button.

Step 4: Change Password:

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  You will be redirected to the Change Password screen.
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  Enter the following details:
  
  -> Old Password
  -> New Password
  -> Confirm Password
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  After entering the required information, tap the Reset button.

Step 5: Confirmation:

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  Upon successful password change, you will be redirected to a Congratulations screen.
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  This confirms that your password change request has been completed successfully

Two-Factor Authentication (2FA) Setup Guide

To change your existing 2FA Setup go to the option available in the above stated menu.

Setting Up Two-Factor Authentication

Email Verification

Step 1: Initiate Email Verification:

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  On the 2FA main screen, tap the Set Up button next to the Email Verification option.
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  The email address you used to create your account will be displayed. You can either use this email address or provide a different one specifically for 2FA.
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  Enter the desired email address and tap the Send button to receive a verification code.

Step 2: Verify the Email Address:

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  Check your email for a message containing the six-digit verification code.
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  Enter the verification code in the designated field on the Synkli app screen.
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  Tap the Verify button.

Step 3:Confirmation:

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  Upon successful verification, you will be redirected to a Congratulations screen.
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  Tap the Continue button to return to the main 2FA screen.

Google Authenticator

Step 1: Initiate Google Authenticator Setup:

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  On the 2FA main screen, tap the Set Up button next to the Google Authenticator option.
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  Follow the on-screen instructions and tap the Next button at the bottom of the screen.

Step 2: Configure Google Authenticator:

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  A screen will appear showing a QR code and a key. Tap the Copy Key button below the QR code to copy the key.
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  Open the Google Authenticator app on your mobile phone.
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  Tap the + icon and select Enter a setup key.
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  Enter an account name and paste the copied key into the designated field.
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  Tap Add to complete the setup in the Google Authenticator app.

Step 3: Verify Google Authenticator:

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  The Google Authenticator app will display a temporary code.
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  Copy this code and return to the Synkli app.
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  Paste the code into the designated field and tap the Enable button.

Step 4: Confirmation:

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  Upon successful verification, you will be redirected to a Congratulations screen.
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  Tap the Proceed button to continue.

Step 5: Backup Codes:

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  The app will display your backup codes. Download or copy these codes and store them securely.
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  These codes are essential if you lose access to your Google Authenticator app and need an alternative sign-in method.
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  Tap the Next button to complete the setup.

Face ID / Touch ID

Step 1: Initiate Face ID / Touch ID Setup:

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  On the 2FA main screen, tap the Set Up button next to the Face ID (for iPhone) or Touch ID (for Android) option.
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  Follow the on-screen instructions and tap the Next button.

Step 2: Configure Face ID / Touch ID:

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  Complete the Face ID or Touch ID setup as per your device's instructions.
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  You will be asked to set a four-digit pass-code as a backup method in case Face ID or Touch ID fails.

Step 3: Confirmation:

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  Upon successful configuration, you will be redirected to a Congratulations screen.
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  Tap the Finish button to complete the 2FA setup process.

Disabling 2FA

Step 1: Access 2FA Settings:

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  Open the Synkli app and navigate to the settings menu.
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  Find and select the Two-Factor Authentication (2FA) option to access your 2FA settings.

Step 2: Disable 2FA Method:

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  In the 2FA settings screen, locate the 2FA method you want to disable (Email Verification, Google Authenticator, Face ID/Touch ID).
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  Toggle the switch button next to the desired 2FA option to disable it.
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  The 2FA method will be disabled instantly.

Important Note

Security Requirement: For security reasons, you must keep at least one 2FA method enabled (either Email Verification or Google Authenticator). You cannot disable both of these 2FA methods simultaneously.

Following these steps will help you manage your 2FA settings efficiently while maintaining the security of your Synkli account.