Welcome to Synkli. This Privacy Policy explains our commitment to privacy and our promise to make it as simple as possible. At MMMK Technologies Pty Ltd, trading as Synkli, we are committed to protecting your privacy and ensuring the security of your personal information.

This policy outlines how we collect, use, disclose and protect your information when you use our website at www.synkli.com.au and our mobile applications available on Android and iOS. How we manage your personal information is regulated by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy also complies with the Google Play Developer Program Policies and the Apple App Store Review Guidelines.

We understand the importance of maintaining the confidentiality and security of your personal information. Our company strives to provide you with the highest data protection and transparency. By accessing or using our website or mobile applications, you acknowledge that you have read, understood and agree to be bound by the terms of this policy.

If you have any questions or concerns about our policy or our data practices, please contact our Privacy Officer at support@synkli.com.au.

In this privacy policy, we will use some terms you might not be familiar with. Here are definitions for easy understanding:

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  Personal Information
  
  Personal information refers to any data or information that identifies or can be used to identify an individual. This may include names, addresses, email addresses, phone numbers, financial information and any other personally identifiable information. At Synkli, we take the privacy and security of personal information seriously and adhere to strict data protection standards.
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  Data Breach:
  
  A data breach occurs when there is unauthorised access to, disclosure of, or loss of sensitive or confidential information. In the event of a data breach, Synkli will immediately investigate the incident, mitigate any potential harm and notify affected individuals or authorities as required by law.
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  Anonymous Data:
  
  Anonymous data refers to information that has been anonymised or de-identified to remove any personally identifiable elements. This data cannot be used to identify individuals and is often aggregated for statistical analysis or research purposes.
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  Consent:
  
  Consent refers to an individual's voluntary and informed agreement to the collection, processing and use of their personal information for specific purposes. Users may withdraw their consent at any time, subject to legal or contractual obligations.
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  Data Protection:
  
  Data protection encompasses measures and practices to safeguard the privacy, confidentiality and integrity of personal information. Synkli is committed to upholding the highest data protection standards and adheres to applicable data protection laws and regulations.
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  Cookies:
  
  Cookies are small text files stored on a user's device that track and record website browsing activities. Synkli may use cookies and similar technologies to improve our services, analyse site traffic and customise user experiences while respecting user privacy preferences.

Throughout this document, when we use 'we', 'us', or 'our', we refer to Synkli. As for you, our esteemed customers, we view you as partners in our journey toward efficient financial management. Your experience is at the heart of everything we do. Whether you are a business owner seeking a reliable financial solution or an individual managing personal finances, Synkli is here to empower you.

This policy outlines how we collect, use, disclose, and protect your information when you interact with our website and services. If you have any questions or concerns, please contact us at support@synkli.com.au.

This Privacy Policy applies to all users who interact with Synkli's website, products, and services across all platforms, including our website, Android app, and iOS app. Whether you are a business owner utilising our financial management tools, an accountant using our practice management features, or an individual managing personal finances, this policy governs the handling of your personal information.

This policy is also designed to inform our employees and stakeholders about their rights and responsibilities concerning data privacy and security. At Synkli, we are committed to maintaining the highest privacy and data protection standards across every platform we operate.

Synkli is a comprehensive tax management platform designed for individuals, companies, trusts, associations, partnerships, and SMSF entities in Australia. The App is available on both Android (Google Play Store) and iOS (Apple App Store) and enables users to:

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  Create and manage tax-related profiles (individual, company, trust, association, partnership, or SMSF)
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  Submit documents securely to their accountant
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  Sign PDF documents using digital and e-signature functionality
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  Upload and download tax-related documents and files
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  Submit document requests and track their status
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  Log in securely using biometric authentication (fingerprint / Touch ID on Android; Face ID / Touch ID on iOS)
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  Use voice input (microphone) for hands-free data entry
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  Receive notifications for reminders, document requests, and updates
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  Track trips for tax deduction purposes using GPS location
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  Capture documents and receipts using the device camera
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  Use flashlight functionality within the App

We collect several types of information to provide and improve our services. The categories below describe the data we collect across our website, Android app and iOS app.

Personal & Account Information

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  Full name, email address, phone number, and password (hashed and never stored in plain text)
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  Profile type: individual, company, trust, association, partnership, or SMSF entity
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  Australian Business Number (ABN), Tax File Number (TFN, encrypted at rest using AES-256), and company registration details
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  Billing and payment information processed via Google Play In-App Billing (Android) or Apple In-App Purchase (iOS)

Documents & Files

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  Tax documents, receipts, invoices, and financial records you upload or download
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  PDF files submitted for e-signature or sent to your accountant
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  Images selected from your device gallery
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  Files saved to your device storage
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  We do NOT access files unrelated to the App's tax management functionality

Biometric Data

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  The App uses your device's biometric hardware to authenticate you securely
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  On Android, fingerprint data is processed via the Android BiometricPrompt API
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  On iOS, Face ID and Touch ID are processed via Apple's LocalAuthentication framework
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  Biometric data is processed entirely on-device and never transmitted to our servers
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  We do NOT collect, store, or have access to your raw biometric data
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  Biometric matching occurs solely within your device's secure hardware (Android TEE / iOS Secure Enclave)

Health & Biometric-Related Data (App Store Policy Disclosure)

Camera Datas

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  The camera is used to capture photos of documents, receipts, and files for upload
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  Camera access is used only at your explicit direction when you choose to take a photo
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  Photos are transmitted to our servers only when you actively submit them
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  We do NOT use the camera for background surveillance or facial recognition

Audio / Voice Data

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  The microphone is used to allow voice-to-text input for hands-free data entry within the App
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  Audio is processed locally or via a speech-to-text service to convert speech to text
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  We do NOT record, store, or retain audio files beyond the immediate transcription session
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  Voice recordings are not used for any purpose other than converting speech to text input

Location Data

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  Precise GPS location and approximate location are used for trip tracking
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  Background location is used to continuously track trip routes when the App is running in the background
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  Location data is collected solely to record trip distances and routes for tax deduction claims (e.g., work-related travel)
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  Location data is stored on our secure servers and associated with your account for trip log generation
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  You will be explicitly prompted to grant location permission with a clear explanation of its use before it is requested
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  On iOS, you will be asked to allow location access 'While Using the App' and separately for background location
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  You may disable location access at any time in your device settings; this will disable trip-tracking features
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  We do NOT sell or share your location data with third-party advertisers

Notifications

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  Push notifications are sent for: document submission confirmations, accountant requests, trip reminders, and App updates
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  You will be prompted to allow notifications when you first use the App
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  You may manage notification preferences in your device settings or within the App at any time

Advertising ID

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  Advertising identifiers may be used for analytics only and not for personalised advertising
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  This may include measuring the effectiveness of our advertising campaigns
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  You may opt out of personalised advertising via your Google account settings (Android) or via Settings > Privacy > Tracking (iOS)

Device & Technical Information

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  Device model, operating system version, and unique device identifiers
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  App version, crash reports, and performance diagnostics
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  IP address and network connection type
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  On Android: Wake lock status (WAKE_LOCK) used to keep the screen active during active sessions

Usage Data

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  Features accessed, screens viewed, and actions taken within the App
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  Session duration and frequency of use

Website Data (Cookies and Browsing)

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  Cookies: Small text files stored on your device that track website browsing activity, user preferences, and site usage patterns. You may manage or disable cookies through your browser settings.
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  IP address and browser type
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  Pages visited, time spent on site, and referring URLs
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  Contact form submissions including name, email, and message content

We use this information to analyse site traffic, personalise content, and improve our website. We do not use website cookies to collect sensitive personal or financial information.

We collect your personal information for the following purposes:

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  Service Customisation: To tailor our services, recommendations, and content to your preferences and usage behaviour across all platforms.
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  Account Management: To create and maintain your profile, verify your identity, and provide access to subscription services across Android, iOS, and web.
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  Communication and Support: To respond to your enquiries, provide technical assistance, and send service-related updates and announcements.
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  mproving User Experience: To analyse user behaviour and preferences and optimise our App and website for all platforms.
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  Security and Fraud Prevention: To protect your account from unauthorised access and detect fraudulent activities.
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  Legal and Regulatory Compliance: To comply with Australian tax law, data protection obligations, and the requirements of the Google Play and Apple App Store platforms.
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  Research and Development: To use anonymised data for improving our services and developing new features

Account Management

Tax Services

Trip Tracking

Biometric Authentication

Voice Input

Camera & Storage

Payments

Analytics & Improvement

Advertising Measurement

Security & Compliance

We do NOT sell your personal information to any third party. We may share data only in the following circumstances

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  Your Accountant
  Documents and profile information you explicitly submit to your nominated accountant within the App.
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  Service Providers
  Trusted third-party vendors who assist us in operating the App and website (e.g., cloud hosting, analytics, push notification services, payment processors) under strict confidentiality agreements
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  Platform Services
  Google Play Billing and Google Firebase / Analytics (Android); Apple In-App Purchase and Apple analytics frameworks (iOS). All subject to the respective platform privacy policies.
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  Legal Requirementss
  Where required by Australian law, court order, or government authority. We will notify you to the extent permitted by law where we are compelled to share your information.
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  Business Transfers
  In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the successor entity. We will provide notice before such a transfer.
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  Anonymised & Aggregated Data
  We may share anonymised and aggregated data with researchers or analysts. This data has all personally identifiable information removed and cannot be traced back to individual users.
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  With Your Consent
  We obtain your explicit consent before sharing your data for marketing or advertising purposes. You may withdraw this consent at any time through your account settings or by contacting us.

We implement industry-standard technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

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  TLS/HTTPS encryption for all data in transit between your device and our servers
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  AES-256 encryption for sensitive data at rest, including Tax File Numbers (TFN) and financial records
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  Biometric data processed exclusively on-device via Android BiometricPrompt API and iOS LocalAuthentication framework — never transmitted to our servers
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  Role-based access controls and multi-factor authentication for internal staff
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  Regular security audits, vulnerability assessments, and penetration testing
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  Continuous monitoring and intrusion detection systems
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  Data backup and disaster recovery plans, including off-site storage and regular recovery testing
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  Comprehensive employee training on security best practices and incident response
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  Third-party security assessments of all service providers

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data using industry best practices, we cannot guarantee absolute security. In the event of a data breach, we will promptly investigate, take steps to mitigate harm, and notify affected individuals and relevant authorities as required under the Notifiable Data Breaches (NDB) scheme.

We adhere to strict data retention practices and only retain your personal information for as long as necessary to fulfil the purposes outlined in this policy:

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  Account information and transaction records: retained for the duration of your account and any legally required period following closure
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  Tax-related documents: retained for up to 7 years in compliance with ATO record-keeping requirements
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  Location and trip data: retained for as long as necessary to support your tax deduction claims, or until you delete it from the App
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  Communication history: retained for a reasonable period to support customer service and dispute resolution
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  Backup copies: subject to the same retention and deletion policies as our primary systems

Upon your request or the termination of your account, we will securely delete or anonymise your personal information. You may request deletion by contacting us at support@synkli.com.au.

You have the following rights regarding your personal information under the Australian Privacy Act 1988 (Cth):

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  Access & Correction
  You may access and update your personal information through your account settings or by contacting support@synkli.com.au.
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  Data Portability
  You may request a copy of your personal information in a structured, machine-readable format.
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  Data Deletion
  You may request deletion of your account and personal data. Tax records may be retained as required by law.
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  Withdrawal of Consent
  You may withdraw consent to data processing at any time via your account settings or by contacting us
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  Location Permissions
  You may revoke location access at any time via your device settings on both Android and iOS. Disabling location will prevent trip-tracking features from functioning.
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  Biometric Authentication
  You may disable biometric login (fingerprint, Face ID, Touch ID) and use password authentication instead via App settings on both platforms.
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  Notifications
  You may manage notification preferences within the App or in your device settings on both Android and iOS.
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  Microphone & Camera Access
  You may revoke microphone or camera permissions at any time via your device settings on both platforms. Revoking the microphone disables voice input only. Revoking the camera requires manual file upload instead.
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  Advertising Opt-Out
  Android: opt out via your Google account or device Ads settings. iOS: opt out via Settings > Privacy > Tracking or decline the App Tracking Transparency prompt.
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  Complaints
  If you have a concern about our privacy practices, contact our Privacy Officer at support@synkli.com.au. For unresolved complaints, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Synkli is not intended for use by persons under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at support@synkli.com.au and we will promptly delete such data.

The App and website integrate with the following third-party services, each governed by their own privacy policies:

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  Android Platform Services
  
  • oogle Play Billing (payment processing): https://policies.google.com/privacy
  • Google Firebase & Analytics (app analytics and crash reporting): https://firebase.google.com/support/privacy
  • Google Advertising ID (ad measurement): https://policies.google.com/privacy
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  iOS Platform Services
  You may request a copy of your personal information in a structured, machine-readable format.
  • Apple In-App Purchase (payment processing):
    https://www.apple.com/legal/privacy/
  • Apple Analytics (app analytics): https://www.apple.com/legal/privacy/
  • Apple App Tracking Transparency (advertising identifier): https://www.apple.com/legal/privacy/
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  Both Platforms
  You may request a copy of your personal information in a structured, machine-readable format.
  • Speech-to-text service (voice input processing): governed by the applicable provider's privacy policy
    https://www.apple.com/legal/privacy/
  • Cloud hosting provider (data storage and infrastructure): governed by the applicable provider's privacy policy
  • AData may be processed in secure cloud infrastructure located in Australia and other regions operated by our service providers.

We conduct thorough security and privacy assessments of all third-party service providers before engagement and require them to adhere to our data protection standards.

The Synkli Outlook Add-On is an optional productivity tool that integrates with Microsoft Outlook to enhance accounting workflows. Here is how we handle your data within the Add-On:

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  Task and Lead Creation: Creates tasks and leads from email body content to streamline your workflow within Synkli.
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  Correspondence Storage: Email bodies may be saved against client profiles in the Synkli application
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  Free Usage: The Add-On is provided free of charge for all accountants and their team members.
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  Single Sign-On: Uses the same credentials as your Synkli account.
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  Data Privacy: Your email data is not shared with any third party or used for promotional purposes. Email data is used solely for the purposes described above.

At Synkli, we prioritise the protection of your personal information and employ robust technologies and practices to secure your data. However, in the ever-evolving landscape of technology, unforeseen events such as data breaches, hacking attempts, or server incidents may occur despite our best efforts.

While we undertake all reasonable measures to prevent and mitigate data breaches, we cannot guarantee absolute immunity. By using our platform and services, you acknowledge and accept the inherent risks of the digital environment.

In the event of a data breach, we pledge to promptly investigate the matter, take necessary steps to mitigate any harm, and comply with all legal notification obligations under the Australian Privacy Act 1988 (Cth), including the Notifiable Data Breaches (NDB) scheme.

This Privacy Policy is governed by the laws of Australia. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Australia.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or platform policies. We will notify you of material changes by:

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  Posting the updated policy on our website at www.synkli.com.au/privacy-policy/
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  Posting the updated policy within the Android and iOS apps
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  Sending a notification via email or within the App before material changes take effect
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  Updating the Last Updated date at the top of this document

Your continued use of our website or App after changes are posted constitutes your acceptance of the revised policy

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer: support@synkli.com.au